Terms and Conditions – Booking a tour with Komodo Dreamland Tour entails distinct terms and conditions compared to reserving accommodations like villas, resorts, or hotels, particularly concerning payment and cancellation protocols. We kindly ask you to carefully review and accept these terms and conditions before considering booking a tour with us. Here’s an overview:
Booking Procedures and Payment Method | Terms and Conditions
To streamline our booking records, all bookings must be directed to our reservation address at komododreamland@gmail.com or via WhatsApp at +6281 338 205 009 for a prompt response. Upon deciding to proceed with booking, a down payment of 30% is required before your booking can be officially confirmed at 100%.
Recommended Payment Method
Deposit payments | Terms and Conditions
We recommend deposit payments through Wise only (https://www.wise.com). Please note that transfer fees (bank administration fees) are not included in the payment.
The remaining balance | Terms and Conditions
The remaining balance will be settled during our initial meeting in Labuan Bajo, coinciding with the commencement of the trip. Payment of the balance can be made via IDR cash or card, including debit and credit cards bearing the MASTERCARD, VISA, and JCB logos. Note that the bank will apply a 3% charge for credit card payments (this fee is not imposed by us).
Message:
The remaining balance which will be paid by credit cards is not valid on a land tour starting from Ende or Maumere. However, if your land tour is started from Labuan Bajo, we can do a remaining balance by credit card in Labuan Bajo.
Once deposit payment is transferred, please notify us with proof of payment. Due to varying bank policies, it may take up to four business days for the transfer to reach our account. Upon receipt of payment, final booking details will be provided within 3×24 hours.
Refund & Cancellation Policy | Terms and Conditions
Please note that once your booking is 100% confirmed, all tour components are finalized and prepared, making your deposit payment nonrefundable.
No-Shows
If you fail to show up for the tour without canceling beforehand, you may forfeit the entire tour cost.
Force Majeure
We may have clauses in our terms and conditions regarding cancellations due to unforeseen circumstances like natural disasters or political unrest. In such cases, we may offer alternative arrangements or refunds.
It’s essential to review the cancellation policy provided by us before booking and making any payments. Make sure you understand the terms and conditions regarding cancellations and any associated fees. If you’re unsure about any aspect of the cancellation policy, don’t hesitate to ask for clarification from our team before booking.
Rates | Terms and Conditions
All tour prices are quoted in Indonesian Rupiah (IDR) with USD conversion based on the latest currency rates from https://www.xe.com/. Prices are flexible and negotiable based on your specific requirements during correspondence.
Entrance Fees for Komodo National Park:
Entrance fees to various park attractions are payable in IDR to the park authorities and are subject to change. These entrance fees are valid for one day only. Additionally, boat entrance fees and port clearances may apply depending on the type and size of the vessel.
For transparency, we suggest budgeting approximately Rp 650,000 to Rp. 1.300.000 per person to cover national park fees. Fees may vary based on factors such as group size, activity/itinerary, and nationality.
Please be advised that these fees are subject to change without prior notice from the park, and we cannot be held responsible for any subsequent adjustments. Additionally, certain areas outside of the park entrance may have their own separate entrance fees, also capped at a maximum of IDR 100,000 per person per day.
Some locations on the islands may be inaccessible by boat due to low tide or shallow beaches. In such cases, our guide can facilitate snorkeling or swimming from the boat. Alternatively, if you opt not to do so, you may arrange for a boat taxi provided by local villagers from the village at a cost of IDR 50,000 or more per person for a round trip.
Entrance Fees and Terms of Entry for Kelimutu National Park:
- Weekdays (Monday to Saturday): IDR 150,000 per person per day
- Weekends (Sunday and other Public Holidays): IDR 225,000 per person per day
Please note that certain local attractions on Flores Island (from East to West or West to East) do not issue official tickets from the Local Government; instead, they operate on a donation basis. Visitors are expected to contribute a minimum of IDR 25,000 per person per attraction. Additionally, some local attractions may require the presence of a local guide or ranger, even if you are accompanied by our guide.
Boat Tour Usage and Boat Condition
Our boat bookings are intended for standard holiday purposes unless otherwise specified in writing. The boat images provided are indicative of the vessel for our tours. Due to scheduling constraints, last-minute changes to boats are not feasible upon arrival. Therefore, your initial selection of the boat from the provided images is crucial.
In the event of unexpected technical issues with the boat (such as engine failure), we will promptly notify you and arrange for an alternative vessel to ensure tour safety. If a breakdown occurs during the tour, we will endeavor to secure a similar replacement boat expeditiously.
For events like beach parties involving larger groups or non-standard holiday uses, please communicate these requirements during correspondence, as special arrangements may be necessary.
Indonesian Domestic Airline
Flight cancellations, delays, or irregularities are possible within Indonesia. We advise you to verify your departure flight schedule with the local airline at least 24 hours prior to departure. Please inform us promptly of any changes to avoid disruptions to transfer services arranged by Komodo Dreamland Tour.
In the event of a flight cancellation on the tour start date, resulting in a change to the following day, we may adjust the tour itinerary accordingly, potentially utilizing an alternate boat if necessary.
Banking and Currency Exchange
Money changers are available in select regions, while most towns in Flores offer ATM services. Cash is typically required for transactions at hotels, restaurants, and mini-markets, with limited credit card acceptance. Be mindful of Indonesian bank policies and ATM limitations, ensuring you have sufficient cash for your tour.
Age Restrictions
There are no age restrictions for our tours, provided travelers comply with their country’s regulations and airline policies.
Travel Insurance
We strongly recommend obtaining travel insurance prior to your journey to our region.
Weather Conditions and Itinerary Adjustments
Unpredictable weather may necessitate changes or omissions from the tour itinerary for safety reasons. This includes natural disasters, adverse weather forecasts, airport or port closures, technical issues, or other circumstances beyond our control.
Labuan Bajo Main Port
Port clearance at Labuan Bajo is mandatory before commencing boat tours. Clearance procedures can be time-consuming, potentially delaying tours by up to two hours.
Limitations, Valuables, and Security
We strive to ensure your satisfaction during our tours. However, Komodo Dreamland Tour cannot be held liable for flight disruptions, accidents, or natural disasters beyond our control. Please secure your valuables in your cabin and refrain from leaving personal belongings unattended in public areas aboard the boat.
Complaints and Resolution
Efforts are made to ensure tour satisfaction. Any issues should be promptly reported to our representatives for resolution. Complaints submitted after the tour’s conclusion, without prior notification during the tour, may not be entertained.
Thank you for choosing Komodo Dreamland Tour.
Best regards,
Komodo Dreamland Tour
