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Terms and Conditions

Terms and Conditions

Booking a tour is totally different from booking a Villa, Resots or Hotels, particularly regarding to the payment and cancellation. Please do not just tick the box to accept these terms and conditions (as we all typically do!) but kindly please read carefully as your reference before finally you consider booking your Komodo Island Boat Tour with Komodo Dreamland Tour.

Booking Prochedures and Payment Method 

Booking Prochedures – Status & Confirmation

  • To be easily recording all the booking history, all the booking should be directed to our reservation address: komododreamland@gmail.com.
  • For a fast response, you may reach our reservation address via aour whatsapp no. :+6281 338 205 009.
  • Before your booking status is officially 100% confirmed, We request DOWN PAYMENT right after you decide to proceed to the next booking step/prochedure.

Payment Method 

  • Suggested deposit payment is via PayPal, Bank Transfer, TransferWise or Western Union.
  • We are so sorry for being not possible for you to pay by Credit Card
  • All the TRANSFER FEES (BANK ADMINISTRATION FEES) is not included in the payment but it will be charged automatically by the bank to the sender of payment.
  • The balance or rest payment is flexible (one day before the tour or pay upon arrival at the first meeting) before starting the tour is a MUST for all our tours.
  • Please let us know when you have transferred the payment to our account by sending us prove of payment.
  • Due to the different policy among the banks, some of the bank transfers will reach our local bank account at least 4 business day.
  • Once we receive your payment, all the final booking details and confirmation will be sent to you at 24 hours (due to different time zone).
  • Please kindly check again all the final booking details and confirmation after you receive it and let us know if you found something wrong/something not clear in the details and confirmation you receive.
  • Port clearance is a must for all the boat tours managed by Komodo Dreamland Tour, therefore we need all the members copy of passport or at least you provide us all the complete names, nationaties and passport numbers.

Rates

  • All our tour prices are quoted in Indonesian Rupiah (IDR) and USD dollar is as requested and based on the latest currency. We use https://www.xe.com/  The World’s Trusted Currency Authority.
  • We do not put the prices in our website. In this case, it is very flexible and negotiable depending on your need and request during correspondence.

Entrance Fee Komodo National Park

All the entrance fees around the park are paid in IDR to the park authorities in Labuan Bajo or the islands of Rinca, Komodo, Padar and are valid only for one day. The park fees are subject to frequent chance. It sometimes can be a very complicated thing to understand the fees structure, even if you can confidently speak and read Indonesian. In addition to the visitor fees, the boat must pay entrance fees depending on type and size. Furthermore, a port clearance (depending on boat tonnage) must be obtained with the port authorities.

We use total transparency on Komodo National Park Tickets, we suggest you to bring about Rp 600.000/person/day to cover national park fees, just to be safe.
The park tickets are varies depending on number or people in the group, activity done, days of the week, nationality, etc. Our representative will be there to help you in the process, to avoid problems with park authorities.

Entrance fees on working days (Monday to Saturday):

  • Entrance fee: Rp IDR. 150.000/person/day
  • Ranger fee: Rp IDR. 120.000/group (1 – 5 people)
  • Government tax/Retribution: Rp IDR. 100.000/person/day
  • Wild life observing: Rp IDR 5.000/person/day
  • Trekking-hiking-climbing: Rp IDR 5.000/person/day
  • Snorkeling activity: Rp IDR 65.000/person/day

Entrance fees on Weekend (Sunday and other public holidays):

  • Entrance fee: Rp IDR. 225.000/person/day
  • Ranger fee: Rp IDR. 120.000/group (1 – 5 people)
  • Government tax/Retribution: Rp IDR. 100.000/person/day
  • Wild life observing: Rp IDR 5.000/person/day
  • Trekking-hiking-climbing: Rp IDR 5.000/person/day
  • Snorkeling activity: Rp IDR 65.000/person/day

Please note that these fees may change at any time without any advance from the park, and we will not be responsible for eventual changes.

Some spots out of the above entrance fee (out of park areas) have their own entrance fees too and are also valid for one person/day at a maximum of IDR 100.000/person/day.

Some spots on the islands are difficult to be touched by the boat this because if low tide or the beach is too flat (shallow). In this condition, you may start the snorkeling or swimming from the boat led by our guide. But if you don’t, you may pay the boat taxi provided by the local people from the village at Rp IDR 30.000 – up for one person in 2 ways.

Entrance Fees Kelimutu National Park

  • Working Days (Monday to Saturday):  IDR. 150.000/person/day
  • Weekend (Sunday and other Public Holidays): IDR. 225.000/person/day

Several local objects on Flores Island (East to West/West to East) do not provide an official ticket from the Local Government; this is what we call donation which you will pay at the minimum IDR. 25.000/pax/object. Some local objects also require a local guide/ranger eventhough you are walking with our guide.

Refund & Cancellation Policy 

Your payment is nonrefundable by the following conditions:

  • Once your booking is 100% confirmed, this means that all components in the tour are confirmed, prepared, paid and fixed for your tour. If you cancelled your booking with any reason, meanwhile you have done a down payment at least 15 days before the tour begun, your payment is nonrefundable. This is done because we have paid the cancellation fees to all those components.
  • If you cancelled your booking that has been fully 100% paid the total cost in the last minutes and the tour has not been started yet, your payment is 20% refundable from the total cost.
  • Refunding all your paid payment is not an easy decision to take while you are still doing a tour (still on tour with us), We therefore will take any investigation to the cancellation reasons before finally we consider whether we put a compensation or not.

Use of Boat Tour – Boat Condition

  • All our bookings are designed and assumed to be for normal holiday purposes only, and you are agree that the use of the boat will be limited not more than this purpose unless otherwise confirmed in writing.
  • The boat pictures we sent to you is the boat we will use for our tours. We could not change the boat on last minutes when you are reacing the boat and see the boat. This because all other boats has their own schedule for the tour. Therefore, your choice of the boat when we send the picures to you is a an important thing for us.
  • If there is any changes of the boat due to unexpected technical mistake (engine collapse or engine in trouble, we (Komodo Dreamland Tour) will notify you to change to another boat as soon as possible, we do this for the safety during the tour.
  • If the boat engine is collapse or broken while you are on tour, we will try our best to soon change  to another similar boat.
  • If you are planning to hold an event, such as a beach party which involved a larger number of people on the Boat or if you are planning to use the Property for a purpose other than holiday, please communicate this to Komodo Dreamland Tour during correspondence, as special approval or arrangements may be required.

Indonesian Domestic Airline 

  • Sometimes the cancellation may occur, delay, or irregularity of domestic flight schedule in Indonesia.
  • You are suggested to kindly please re-check, update or reconfirm your departure flight schedule at local airline company where your ticket has been issued at least 24 hours before your flight.
  • Please kindly let us know if there is any change on your flight schedule to avoid wrong arrangement of the transfer service done by Komodo Dreamland Tour.
  • If your flight cancelled by the flight on the day you start the tour, and changes to the next day, (let’s say your tour is 3 days 2 nights) there are some possibilities we will do:
  1. We will reschedule the tour into the next day for 3 days (you still have one day more). The boat might be changed due to the boat has fixed schedule for another tour. If the boat we have chosen still available, we will use the same boat.
  2. We will reschedule the tour into 2 days only and we will use the same boat (you do not have time to do 3 days due to your flight schedule to return back. The tour price we quote to you then is only 2 days 1 night tour price.

Bank & Money Changer 

  • Money changers are limitted to some region only. Every single town on Flores has some local banks provide ATM services. It is possible to do withdrawing some money by using ATM debit card.
  • Most of the hotels, restaurants, mini market are only possible to be paid in cash and only a few of them are accepting payment by credit card.
  • Bear in mind that Indonesian local bank policy on every bank and ATMs are different and may occur on the limitation of withdrawing, please make sure you have enough cash prepared for the tour.

Age Restriction

There is no age restriction for all our tours as long as you get the chance and as long as you are allowed to travel by your country and the airport where you get a boarding pass.

Travel Insurance

You are highly recommended to kindly take and bring any of your own travel insurances with you before and during your traveling to our region.

Weather Condition – Changing or Skip the Itinerary

  • Weather condition is something unpredictable and is a nature phenomenon.
  • For a safety reason, changing or skip the itinerary whilst on the tour may sometimes occur due to an issue of natural disaster, fire, sickness, bed weather conditions announced and warned by port or weather forecast (storm, rain, rough sea, strong current), action at an airport or port by any government or public authority, technical problems relating to transport and airport regulations, mechanical or electrical breakdowns, plumbing or other problems or difficulties that make it unsafe or unusable, or any other circumstances which amount to ‘force majeure’ or Acts of God, or other events beyond our control.

Main Port/Harbor of Labuan Bajo:

The main port of Labuan Bajo is the starting point where all the boat tour is started. Doing a clearance before starting the tour is a MUST for all the boat tours.

It sometimes can be a very complicated thing to understand the port clearance because sometimes the clearance takes upto 1 hour and more to complete the clearance, this will make our tour late for 1 or 2 hours.

Limitation & Responsibility, Valuables & Security

  • We will do at our best as we could to make you happy and satisfied during your tour with us. We therefore act as a local travel agent and tour operator that organizing all your tour as you requested. We, Komodo Deamland Tour are not totally rely much on any loss, delay, cancel or irregularities of flight schedule, accidents, natural disaster (bad weather, landslide, storm), political actions sustained by any person, including death which are out of our control.
  • For the safety of all your valuable belongings, please always put your valuable belonging into the most safest place you have in your Cabin. Your entire luggage should be in your cabin. When you leave the boat for snorkeling/trekking, please put your devices (camera, go-pro, iPhone) and other devices in your cabin. Please always close the door when you are leaving the boat.
  • When your boat is docking at the jetty of an island for snorkeling or trekking, your boat will stay closed to other boats, so please make sure you put all your belongings in your cabin and never leave in the public space on the boat. Komodo Dreamland Tour will not accept any responsibility for loss of or damage to your belongings. Any act or omission by the boat passengers which may negate or prejudice the boat insurance policy and/or results in any loss or damage is your responsibility.

Complaints and Irregularities

  • Every attempt is made for you to have a happy, satisfied and an enjoyable during the tour.
  • If you have a problem during the tour, please kindly inform one of our representatives on the spot immediately who will endeavor to put things right.
  • Should our representative on the spot not address your problem satisfactorily, please contact Komodo Dreamland Tour promptly.
  • In order for your complaint to be addressed, you must communicate any problem while you are on the spot. If no complaint is reported during the tour, Komodo Dreamland Tour will assume that the tour was to your satisfaction and no complaint will be entertained.
  • We have our right to refuse to take any action on perceived irregularities submitted to Komodo Dreamland Tour 24 hours after finishing the tour and you have returned back home.

 

Sincerely yours,

Komodo Dreamland Tour

 

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