ESSENTIAL TERMS AND CONDITIONS

Booking Procedures and Payment Method | Terms and Conditions

To streamline our booking records, all bookings must be directed to our reservation address at komododreamland@gmail.com or via WhatsApp at +6281 338 205 009 for a prompt response. Upon deciding to proceed with booking, a down payment of 30% is required before your booking can be officially confirmed at 100%.

Recommended Payment Method

Deposit payments | Terms and Conditions

We recommend deposit payments through Wise and Revolut. Please note that transfer fees (bank administration fees) are not included in the payment.

The remaining balance | Terms and Conditions

The remaining balance will be settled during our initial meeting in Labuan Bajo, coinciding with the commencement of the trip. Payment of the balance can be made via IDR cash or card, including debit and credit cards bearing the MASTERCARD, VISA, and JCB logos. Note that the bank will apply a 3% charge for credit card payments (this fee is not imposed by us).

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The remaining balance which will be paid by credit cards is not valid on a land tour starting from Ende or Maumere. However, if your land tour is started from Labuan Bajo, we can do a remaining balance by credit card in Labuan Bajo.

Once deposit payment is transferred, please notify us with proof of payment. Due to varying bank policies, it may take up to four business days for the transfer to reach our account. Upon receipt of payment, final booking details will be provided within 3×24 hours.

Refund & Cancellation Policy | Terms and Conditions

Please note that once your booking is 100% confirmed, actually, all tour components are finalized and prepared, making your deposit payment nonrefundable. However, we also provide terms and information that can help you if you need to cancel your booking:

• If you cancel your booking more than 90 days before departure, you’ll receive a full refund.
• If you cancel less than 90 days before departure, unfortunately, no refund can be given.
• If you cancel within 7 days of departure, a 100% cancellation fee applies.
• All refunds will be processed minus any bank fees.

We highly recommend getting travel insurance! That way, if you need to cancel due to a serious reason, you can file a claim and potentially get a refund.

No-Shows

If you fail to show up for the tour without canceling beforehand, you may forfeit the entire tour cost.

Force Majeure

We may have clauses in our terms and conditions regarding cancellations due to unforeseen circumstances like natural disasters or political unrest. In such cases, we may offer alternative arrangements or refunds.

It’s essential to review the cancellation policy provided by us before booking and making any payments. Make sure you understand the terms and conditions regarding cancellations and any associated fees. If you’re unsure about any aspect of the cancellation policy, don’t hesitate to ask for clarification from our team before booking.

Rates | Terms and Conditions

All tour prices are quoted in Indonesian Rupiah (IDR) with USD conversion based on the latest currency rates from https://www.xe.com/. Prices are flexible and negotiable based on your specific requirements during correspondence.

Entrance Fees for Komodo National Park:

Entrance fees to various park attractions are payable in IDR to the park authorities and are subject to change. These entrance fees are valid for one day only. Additionally, boat entrance fees and port clearances may apply depending on the type and size of the vessel.

For transparency, we suggest budgeting approximately Rp 650,000 to Rp. 1.300.000 per person to cover national park fees. Fees may vary based on factors such as group size, activity/itinerary, and nationality.

Please be advised that these fees are subject to change without prior notice from the park, and we cannot be held responsible for any subsequent adjustments. Additionally, certain areas outside of the park entrance may have their own separate entrance fees, also capped at a maximum of IDR 100,000 per person per day.

Some locations on the islands may be inaccessible by boat due to low tide or shallow beaches. In such cases, our guide can facilitate snorkeling or swimming from the boat. Alternatively, if you opt not to do so, you may arrange for a boat taxi provided by local villagers from the village at a cost of IDR 50,000 or more per person for a round trip.

Entrance Fees and Terms of Entry for Kelimutu National Park:

• Weekdays (Monday to Saturday): IDR 150,000 per person per day
• Weekends (Sunday and other Public Holidays): IDR 225,000 per person per day

Please note that certain local attractions on Flores Island (from East to West or West to East) do not issue official tickets from the Local Government; instead, they operate on a donation basis. Visitors are expected to contribute a minimum of IDR 25,000 per person per attraction. Additionally, some local attractions may require the presence of a local guide or ranger, even if you are accompanied by our guide.

Boat Tour Usage and Boat Condition

Our boat bookings are intended for standard holiday purposes unless otherwise specified in writing. The boat images provided are indicative of the vessel for our tours. Due to scheduling constraints, last-minute changes to boats are not feasible upon arrival. Therefore, your initial selection of the boat from the provided images is crucial.

In the event of unexpected technical issues with the boat (such as engine failure), we will promptly notify you and arrange for an alternative vessel to ensure tour safety. If a breakdown occurs during the tour, we will endeavor to secure a similar replacement boat expeditiously.

For events like beach parties involving larger groups or non-standard holiday uses, please communicate these requirements during correspondence, as special arrangements may be necessary.

Indonesian Domestic Airline

Flight cancellations, delays, or irregularities are possible within Indonesia. We advise you to verify your departure flight schedule with the local airline at least 24 hours prior to departure. Please inform us promptly of any changes to avoid disruptions to transfer services arranged by Komodo Dreamland Tour.

In the event of a flight cancellation on the tour start date, resulting in a change to the following day, we may adjust the tour itinerary accordingly, potentially utilizing an alternate boat if necessary.

Banking and Currency Exchange

Money changers are available in select regions, while most towns in Flores offer ATM services. Cash is typically required for transactions at hotels, restaurants, and mini-markets, with limited credit card acceptance. Be mindful of Indonesian bank policies and ATM limitations, ensuring you have sufficient cash for your tour.

Age Restrictions

There are no age restrictions for our tours, provided travelers comply with their country’s regulations and airline policies.

Travel Insurance

We strongly recommend obtaining travel insurance prior to your journey to our region. Komodo Dreamland Tour does not provide insurance. Clients are fully responsible for arranging their own insurance, which should cover medical expenses in case of illness or accidents during the journey, as well as protection against the loss of holiday funds due to cancellation or trip shortening for insurable reasons.

Weather Conditions and Itinerary Adjustments

Unpredictable weather may necessitate changes or omissions from the tour itinerary for safety reasons. This includes natural disasters, adverse weather forecasts, airport or port closures, technical issues, or other circumstances beyond our control.

Labuan Bajo Main Port

Port clearance at Labuan Bajo is mandatory before commencing boat tours. Clearance procedures can be time-consuming, potentially delaying tours by up to two hours.

Limitations, Valuables, and Security

We strive to ensure your satisfaction during our tours. However, Komodo Dreamland Tour cannot be held liable for flight disruptions, accidents, or natural disasters beyond our control. Please secure your valuables in your cabin and refrain from leaving personal belongings unattended in public areas aboard the boat.

Complaints and Resolution

Efforts are made to ensure tour satisfaction. Any issues should be promptly reported to our representatives for resolution. Complaints submitted after the tour’s conclusion, without prior notification during the tour, may not be entertained.

Thank you for choosing Komodo Dreamland Tour.

Best regards,

Komodo Dreamland Tour