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Terms and Conditions

Terms and Conditions

Booking a tour is totally different from booking a Villa, Resots or Hotels, particularly regarding to the payment and cancellation. Please do not just tick the box to accept these terms and conditions (as we all typically do!) but kindly please read carefully as your reference before finally you consider booking your Komodo Island Boat Tour with Komodo Dreamland Tour.

Booking Prochedures and Payment Method 

  • Before your booking is finally 100% confirmed and to avoid wrong arrangement of the tour, We request down payment right after you decide to proceed to the next booking step.
  • Suggested deposit payment is via PayPal, Bank Transfer, TransferWise or Western Union.
  • We are so sorry for being not possible for you to pay by Credit Card but you can pay by credit card via PayPal
  • All the transfer fees (bank administration fees) is not included in the payment but it will be charged automatically by the bank to the sender of payment.
  • The balance or rest payment is flexible (one day before the tour or pay upon arrival at the first meeting) before starting the tour is a MUST for all our tours.
  • Please let us know when you have transferred the payment to our account by sending us prove of payment.
  • Due to the different policy among the banks, some of the bank transfers will reach our local bank account at least 4 business day.
  • Once we receive your payment, all the final booking details and confirmation will be sent to you at 24 hours (due to different time zone).
  • Please kindly check again all the final booking details and confirmation after you receive it and let us know if you found something wrong/something not clear in the details and conformation you receive.
  • Port clearance is a must for all the boat tours managed by Komodo Dreamland Tour, therefore we need all the members copy of passport or at least you provide us all the complete names, nationaties and passport numbers.

Rates

  • All our tour prices are quoted in Indonesian Rupiah (IDR) and USD dollar is as requested and based on the latest currency. We use https://www.xe.com/  The World’s Trusted Currency Authority.
  • We do not put the prices in our website. In this case, it is very flexible and negotiable depending on your need and request during correspondence.

Entrance Fee Komodo National Park

All the entrance fees around the park and out of the park are paid by IDR cash on the spot  and are valid only for one day.

Entrance fees on working days (Monday to Saturday):

  • Entrance fee: Rp IDR. 150.000/person/day
  • Ranger fee: Rp IDR. 80.000/group (1 – 5 people)
  • Government tax/Retribution: Rp IDR. 100.000/person/day
  • Pengamatan kehidupan liar (Wild life observe): Rp IDR 5.000/person/day
  • Penululusara hutan (trekking-hiking-climbing): Rp IDR 5.000/person/day
  • Snorkeling activity: Rp IDR 65.000/person/day

Entrance fees on Weekend (Sunday and other public holidays):

  • Entrance fee: Rp IDR. 225.000/person/day
  • Ranger fee: Rp IDR. 80.000/group (1 – 5 people)
  • Government tax/Retribution: Rp IDR. 100.000/person/day
  • Pengamatan kehidupan liar (Wild life observe): Rp IDR 5.000/person/day
  • Penululusara hutan (trekking-hiking-climbing): Rp IDR 5.000/person/day
  • Snorkeling activity: Rp IDR 65.000/person/day

Some spots out of the above entrance fee have their own entrance fees too and are also valid for one person/day at a maximum of IDR 100.000/person/day.

Some spots on the islands are difficult to be touched by the boat this because if low tide or the beach is too flat (shallow). In this condition, you may start the snorkeling or swimming from the boat led by our guide. But if you don’t, you may pay the boat taxi provided by the local people from the village at Rp IDR 30.000 – up for one person in 2 ways.

Entrance Fees Kelimutu National Park

  • Working Days (Monday to Saturday):  IDR. 150.000/person/day
  • Weekend (Sunday and other Public Holidays): IDR. 225.000/person/day

Indonesian Domestic Airline 

  • Sometimes the cancellation may occur, delay, or irregularity of domestic flight schedule in Indonesia.
  • You are suggested to kindly please re-check, update or reconfirm your departure flight schedule at local airline company where your ticket has been issued at least 24 hours before your flight.
  • Please kindly let us know if there is any changes on your flight sechedule to avoid wrong arrangement of the transfer service done by Komodo Dreamland Tour.

Bank & Money Changer 

  • Money changers are limitted to some region only. Every single town on Flores has some local banks provide ATM services. It is possible to do withdrawing some money by using ATM debit card.
  • Most of the hotels, restaurants, mini market are only possible to be paid in cash and only a few of them are accepting payment by credit card.
  • Bear in mind that Indonesian local bank policy on every bank and ATMs are different and may occur on the limitation of withdrawing, please make sure you have enough cash prepared for the tour.

Age Restriction

There is no age restriction for all our tours as long as you get the chance and as long as you are allowed to travel by your country and the airport where you get a boarding pass.

Travel Insurance

You are highly recommended to kindly take and bring any of your own travel insurances with you before and during your traveling to our region.

Refund & Cancellation Policy 

Your payment is unrefundable by the following conditions:

  • Once your booking is 100% confirmed, this means that all components in the tour are confirmed, prepared, paid and fixed for your tour. If you cancelled your 100% confirmed booking with any reason, meanwhile you have done a down payment at least 30 days before the tour begun, your payment is unrefndable. This is done because we have paid the cancellation fees to all those components.
  • If you cancelled your booking that has been fully 100% paid the total cost in the last minutes and the tour has not been started yet, your payment is 20% refundable from the total cost.
  • Refunding all your paid payment is not an easy decision to take while you are still doing a tour (still on tour with us), We therefore will take any investigation to the cancellation reasons before finally we consider whether we put a conpensation or not.

Use of Boat Tour

  • All our bookings are designed and assumed to be for normal holiday purposes only, and you are agree that the use of the boat will be limited not more than this purpose unless otherwise confirmed in writing.
  • If you are planning to hold an event, such as a beach party which involved a larger number of people on the Boat or if you are planning to use the Property for a purpose other than holiday, please communicate this to Komodo Dreamland Tour during correspondence, as special approval or arrangements may be required.

Weather Condition – Changing or Skip the Itinerary

  • Weather condition is something unpredictable and is a nuture phenomenon.
  • For a safety reason, changing or skip the itinerary whilst on the tour may sometimes occur due to an issue of natural disaster, fire, sickness, bed weather conditions announced and warned by port or weather forecast (storm, rain, rough sea, strong current), action at an airport or port by any government or public authority, technical problems relating to transport and airport regulations, mechanical or electrical breakdowns, plumbing or other problems or difficulties that make it unsafe or unusable, or any other circumstances which amount to ‘force majeure’ or Acts of God, or other events beyond our control.

Limitation & Responsibility, Valuables & Security

  • We will do at our best as we could to make you happy and satisfied during your tour with us. We therefore act as a local travel agent and tour operator that organizing all your tour as you requested. We, Komodo Deamland Tour are not totally rely much on any loss, delay, cancel or irregularities of flight schedule, accidents, natural disaster (bad weather, landslide, storm), political actions sustained by any person, including death which are out of our control.
  • For the savety of all your valuable belongings, please alayas put your valuable belonging into the most savest place you have in your Cabin. All your luggages should be in your cabin. When you leave the boat for snorkeling/trekking, please put your devices (camera, gopro, iphone) and other devices in your cabin. Please Always close the door when you are leaving the boat.
  • When your boat is docking at the jetty of an island for snorkeling or trekking, your boat will stay closed to other boats, so please make sure you put all your belongings in your cabin and never leave in the public space on the boat. Komodo Dreamland Tour will not accepts any responsibility for loss of or damage to your belongings. Any act or omission by the boat passengers which may negate or prejudice the boat insurance policy and/or results in any loss or damage is your responsibility.

Complaints and Irregularities

  • Every attempt is made for you to have a happy, satisfied and an enjoyable during the tour.
  • If you have a problem during the tour, please kindly inform one of our representatives on the spot immediately who will endeavor to put things right.
  • Should our representative on the spot not address your problem satisfactorily, please contact Komodo Dreamland Tour promptly.
  • In order for your complaint to be addressed, you must communicate any problem while you are on the spot. If no complaint is reported during the tour, Komodo Dreamland Tour will assume that the tour was to your satisfaction and no complaint will be entertained.
  • We have our right to refuse to take any action on perceived irregularities submitted to Komodo Dreamland Tour 24 hours after finishing the tour and you have returned back home.

 

Sincerely yours,

Komodo Dreamland Tour

 

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